Reservations
When you make a reservation on our system, it will provide you the best times for your pickup. If you don’t follow the system’s recommended pickup times and select a time that is not recommended by the system, you are doing so at your own risk. Please check your airline’s check-in procedures, so you can set aside enough time to be able to connect with your flight. Fly Shuttle Tours is not responsible for any missed airline flights.

Order Process
Upon placing an order with Fly Shuttle Tours, please review details before confirming it. Specifically, please be sure to check the payment method and details of the service and/or product. After you confirm your order, upon our acceptance of your order, we will send you a notice, therefore, binding the agreement on both parties for the contractual sale.

At times, we may require further information before accepting an order. Fly Shuttle Tours retains the right to refuse or cancel any order prior to delivery of the service or product. We will notify you if any part of your order is cancelled or if more information is required. If your order is cancelled after payment has been processed but prior to delivery of the service or product, we will refund your payment.

Changes in Reservations
For arrival reservations, they are only valid for the date specified. In regard to departure reservations, they are only valid for the date and time specified. Rates may change when you modify any part of your reservation including but not limited to date, time, location to be picked up or dropped off, amount of people to be transported, and special requests.

Errors by User
Fly Shuttle Tours will not be responsible for errors you make when making your reservation. You are responsible to make sure you provide accurate information at such time. When you receive a confirmation email with details of your reservation, please review your confirmation email that includes details of your reservation to make sure everything is correct. Please contact us as soon as possible if you need to make any changes.

Payments
To reserve your seat with Fly Shuttle Tours, a complete payment in U.S. dollars is due at reservation. Upon successful completion of your reservation, you will receive a confirmation code. Keep this code for reference when making changes to your reservation.

By your actions in executing a payment with us, you are giving us your representations and warranties that you are authorized to make the payment with the payment method used, that all payment information that you presented to us is correct, and that you will let us know when there are any changes in your payment information.

Fly Shuttle Tours does not accept cash payments for a majority of our services. We accept credit and/or debit cards. Only credit cards are accepted for orders made on our website. When we do accept cash payments, all sales transactions for reservations are final. We do not issue refunds for cash payments.

If you make an international charge or payment to Fly Shuttle Tours, it will be converted into U.S. Dollars when charged and be subjected to the exchange rates controlled by the policies of the entity that issued the card.

The security and confidentiality of your personal information and credit card information are important. to us. Thus, we have a security management system programmed to protect your personal information and credit card information to ensure it remains safe and private.

Delay or Missed Pickup
Fly Shuttle Tours receives your flight information from the time of your confirmation of your reservation. Please contact us as soon as you can when there are any changes, delays, or cancellations to your flight, so our staff can make adjustments to your reservation.

For departure pickups, please be at the pick-up location at least 5 minutes before your designated departure time. Please review your flight departure time to ensure you set aside enough time to connect with your flight. Fly Shuttle Tours is not responsible for missed flights.

Please keep in mind that Hawaii can get bad traffic during the morning and afternoon rush hours as well as from unexpected conditions such as but not limited to accidents, emergencies, and bad weather. Fly Shuttle Tours is not liable for delays due to these conditions. We reserve the right to cancel or modify scheduled pick-ups for such conditions mentioned above.

Time Limitation for Claim for Delay or Missed Pick-up. If you believe Fly Shuttle Tours was at fault for a delay or missed pick-up, please file a claim with us at info@flyshuttle.com within 24 hours of the service or forfeit the right to make a claim. If it is determined that Fly Shuttle Tours was at fault for the delay or missed pick-up, resolution may include a partial or complete refund, reservation credits for a future service, or other means.

Refund Process for Delay or Missed Pickup. Once refunds have been approved, please allow 10 to 12 working days to see it for processing.

Cancellations

For reservations made by credit or debit card, cancellations must be made at least 24 hours before the scheduled service (and no less than 24 hours), in order to receive a refund. There will be a 10% service fee charged to you for cancellations. Please allow 10 to 12 working days for refunds to be processed.

Please be aware that any cancellation made less than 24 hours prior to the scheduled service will result in a charge, thus, there will be no refund.

It is your responsibility to be aware of and abide by state and federal laws at all times. Fly Shuttle Tours assumes no liability for guests’ actions while on the transfers service. Please not that smoking is not allowed on any of our vehicles pursuant to Hawaii State Law HRS328J.

Americans with Disabilities Act (“ADA”)

At the time of your reservation, please mention any special arrangements you will need if you or a member of your party is disabled. Since we need to make preparations and have a limited amount of ADA vehicles, we require you to make an ADA reservation at least 48s hours prior to the scheduled service. We will do all we can to meet the needs of our disabled guests.

Pertaining to electric wheelchairs/scooters, the combined weight of the wheelchair/scooter and guest cannot go over 500 pounds. The space on our platform that lifts the wheelchair/scooter and guest is 48 inches by 30 inches. 50 pounds is the maximum weight that our drivers can carry into our vehicles.

Luggage and Personal Items
Please keep track of all of your valuables and important items. Keep them with you during transportation and at any drop-off and/or pick-up points to avoid losing them. Fly Shuttle Tours is not liable for the loss or theft of such property. Nevertheless, Fly Shuttle Tours will do what it can to assist you to reconnect with your lost item if it is found. Please contact info@flyshuttle.com as soon as possible. The owner will be responsible for paying any fees needed to return an item found.

Fly Shuttle Tours is not liable for normal wear and tear that normally occurs during transportation such as but not limited to broken baggage and broken goods that are fragile or not properly secured inside the luggage, unless the baggage is in transit, in which case the maximum liability for any single piece is $100.00 or the cost of repair or replacement, whichever is lower and the maximum liability for any single guest is $250.00 or the cost of repair or replacement, whichever is lower.

Time Limitation for Claims for Loss or Damaged Personal Property. Guests must report damage or loss of any personal items during the transportation service to info@flyshuttle.com within 24 hours or lose forfeit the right to make a claim. Fly Shuttle Tours holds the right to inspect the damaged item(s) and determine the type and amount of reimbursement, if any, based on the damages. If it is determined that Fly Shuttle Tours was at fault for the loss or damage of your personal property, resolution may include a partial or complete refund, reservation credits for a future service, or other means.

Refund Process for Loss or Damaged Personal Property. Once refunds have been approved, please allow 10 to 12 working days for processing.

We strongly encourage feedback on the service, both good and bad. Upon receipt of negative feedback, we will investigate and provide a resolution. If it is determined to be Fly Shuttle Tours ‘s fault, resolution typically includes compensation in partial or complete refund, reservation credits towards a future service, or other means.

Time Limit
No action shall be maintained for loss or damage to a passenger’s property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence. All other terms and conditions are based on our filing by Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

By using our website and our services, you agree to be legally bound by the terms set forth here and included through reference. If you are using our website and our services on behalf of an entity, you must be authorized to accept these terms on their behalf and they must agree to indemnify you and Fly Shuttle Tours for any violations of the terms herein. You must agree to all terms to use our website and our services.

The terms apply to Fly Shuttle Tours, Fly Shuttle Tours, Inc. and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.

Fly Shuttle Tours reserves the right to change or modify these terms of use or any other policies set forth in this website, at any time, and at its sole discretion. Changes will be effective upon posting revisions to the site even if you do not receive specific notice. Your continued use of the website and services confirms acceptance. Please review these terms frequently.

Disclaimers and Limitation on Liability

The site’s content and services are provided “as is” and “as available”. We disclaim all warranties of any kind to the maximum extent permitted by applicable law, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.

Fly Shuttle Tours , Fly Shuttle Tours, Inc., and its affiliates, directors, employees, shareholders, suppliers, officers, and agents shall not be held liable for any damages of any kind including but not limited to any type of loss, injury or damage arising out of or in connection with the Sites including content contributed by other companies. This includes without limitation any damages arising from reliance by a user on any information obtained from Fly Shuttle Tours or that result from mistakes, inaccuracies, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, circumstances beyond our control, communications failure, theft, destruction or unauthorized access to our records, programs or services. You agree not to hold liable Fly Shuttle Tours, from and against any claims, causes of action, demands, recoveries, losses, direct, indirect, punitive or consequential damages, fines, penalties or other costs or expenses of any kind or nature.

These disclaimers and limitations do not affect your rights as a consumer. They are not intended to disclaim liability that cannot be legally excluded under our country of governance.

Modifications to the Site’s Content and Services

Do not assume that the Site’s Content and Services are always up to date.

Fly Shuttle Tours reserves the right to modify or discontinue the Sites and information contained within including the terms of use, prices, features, schedules (such as days of operation and times) and service locations offered on this website without notices, at any time and at its sole discretion.

Mobile Network

If you access our Sites and services through a mobile network, your network or roaming provider’s messaging, data, and other rates or fees will apply.

Copyright and Limited License

Unless expressly indicated, the Site and all content within, including the Fly Shuttle Tours logo, all designs, text, graphics, pictures, information, data, software, sound files, other files and the layout thereof (collectively “Site Content”), are the proprietary property of Fly Shuttle Tours and Fly Shuttle Tours, Inc and protected under U.S. and international copyright laws.

You are granted a limited, non-sublicensable license to access and use Site Content for personal, informational and shopping purposes only. This license does not allow (a) resale or commercial use; (b) unauthorized distribution (c) modification or otherwise making derivative uses of Site Content (d) use of any data mining, robots, or similar data gathering or extraction methods; (e) downloading (other than web browser caching) of Site Content, except where expressly permitted; (f) use of the Sites and Site Content for anything other than its intended purpose. Any use of the Sites and Site Content other than specifically authorized with prior written permission. Such unauthorized use may also violate applicable laws. Unless explicitly stated, none of these terms shall be construed as conflicting with any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.

Trademark Information
“Fly Shuttle Tours” and the Fly Shuttle Tours logo are registered trademarks of Fly Shuttle Tours, Inc. All other Fly Shuttle Tours trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the sites are the property of Fly Shuttle Tours, Inc. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Fly Shuttle Tours, Inc, Fly Shuttle, Inc, or any third party without express permission from the owner.

All rights not expressly granted are reserved.

Your Usage, Content, and Account

Eligibility
This site is not intended for use by anyone under the age of 13. If you are between 13 and 18 years old, you may only use the sites under parent or legal guardian supervision, who agrees to be bound by these Terms of Use.

Third Party Content
We may provide third party content on the sites and hyperlinks to web pages and content of third parties (collectively, “Third Party Content”) for your convenience. This inclusion does not imply affiliation, endorsement, or adoption by us of any site or information. We have no control over Third Party Content and can make no guarantees to its accuracy. You use such content at your own risk. If you navigate away from our Sites to a third party site, you are subject to the terms and conditions of use on that site.

Additional Provisions

Credit Card Security
In the highly unlikely event of unauthorized credit card use, follow your credit card company’s reporting procedures. It is very important to promptly notify your credit card issuer immediately to minimize your liability for the unauthorized use of these cards under the Electronic Fund Transfer Act. Transactions on the Fly Shuttle Tours Airport Transfer Services pages are provided through Fareharbor

Claims of Copyright Infringement
Notifications of claimed copyright infringement and counter notices must be sent to us at info@flyshuttle.com We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws.

Choice of Forum
You agree that any legal action relating to these terms or to Fly Shuttle Tours shall be filed only in the state or federal courts located in the State of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim must be presented within 30 days of service unless a longer period is mandated by law.

Choice of Law
These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu, the County of Hawaii, the County of Kauai, and the County of Maui. This includes but is not limited to the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

Termination
Fly Shuttle Tours reserves the right, without notice and at its sole discretion to termination your license to use this site and block or prevent your future access to, and use of, the site.

Severability
If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.

1. What Types of Information Do We Collect?
   • • • • We collect your personal information to manage your account and subscriptions, process your order, provide you with requested information, improve and personalize your experience, allow your participation in requested promotions, process your job applications, and provide use of third party sites/platforms such as social media.
         • We may automatically collect website usage information when you visit our sites through Google Analytics, a web analysis service provided by Google. This service collects traffic data on site usage behavior, Internet service provider, operating system, browser type, domain name, Internet protocol (IP) address, access times, the website that referred you to us, the Web pages you request, the date and time of those requests and visitor demographics (age, gender and interests) with the use of cookies. Such information is aggregated.

2. How Do We Use Information About You?

We use your information strictly for the following purposes:

• • • • To optimize and improve our websites, products or services
      • To provide you with the products or services requested
      • To communicate with you about your account or transactions and send you relevant information such as site updates or policy changes
      • To send you offers and promotions for our products or services
      • To provide you with advertising based on your activity on our sites and applications and on third-party sites and applications

3. Do We Share Your Personal Information with Third Parties?

No. We will not share information collected and will not allow any third party to use the Service to track, collect or upload any data that personally identifies an individual such as a name, email address or billing information, or other data that can be reasonably linked to such information. Except in limited circumstances such as:

• • • • When you explicitly allow us to share your personal information with another company (Please note that once we share this information, it becomes subject to the other company’s privacy practices)
      • When companies perform services on our behalf for you. However, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
      • In connection with the sale of a business, to enforce our Terms of Use or rules, to ensure safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law

4. Your Control and Choices

We respect your choices regarding our collection, usage and sharing of your information. These may include:

• • • • You may correct, update or delete your registration account
      • You may choose whether to receive from us offers and promotions for our products and services
      • You may exercise your choices by contacting info@flyshuttle.com. Please be aware that by doing so, we may not be able to provide you with the products or services requested. In addition, our products or services may not take into account your interests and preferences.
      • You may also set your browser to reject cookies. Please be aware that this will affect your ability to perform some functions on our site.

5. Data Security and Integrity

The security, integrity and confidentiality of your information are extremely important to us. We have in place a security control system designed to ensure your personal information and particularly your credit card information remains safe and private. Credit card information provided through our online reservations forms is encrypted and measures have been taken to secure our server from any unauthorized access. So, when you place orders at our site, and provide your credit card number and other credit card information, Secure Sockets Layer (“SSL”) technology encrypts all information before sending it, protecting your information from unauthorized access. We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit card information should only be provided on the online reservations forms that encrypt the number for your protection. While we have taken significant measures to protect your privacy, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Fly Shuttle Tours does not guarantee and is under no obligation to protect your information from disclosure. If you prefer not to transmit your credit card information over the internet, you may call our Reservations team.

6. Changes to this Privacy Policy

We may update this privacy policy from time to time to accommodate new technologies, industry practices, and regulations or for other purposes. We encourage you to check the date of our privacy policy when you visit this site for any updates or changes.

Content, Services, and Products Policies

When you use Fly Shuttle Tours’ website, services, and/or products, you agree to be legally bound by the terms herein, mentioned throughout its website, and on any of its materials. If you are an authorized representative of an entity, by using our website flyshuttlehawaii.com and our services on behalf of an entity, the entity you represent shall agree to be legally bound by the terms herein, mentioned throughout our website, and on any of our materials. Furthermore, the entity you represent shall indemnify you and Fly Shuttle Tours for any violations of the terms herein, mentioned throughout our website, and on any of our materials.

The terms herein, mentioned throughout our website, and on any of our materials apply to Fly Shuttle Tours, Inc., Fly Shuttle Tours, and/or its affiliates including but not limited to all of its services, products, facilities, and activities.

Fly Shuttle Tours retains the right to amend these policies herein, mentioned throughout its website, and on any of its materials. Amendments to such policies can be made by Fly Shuttle Tours at any time, and at its sole discretion. These modifications of policies shall occur from time to time and be effective upon being published on our website and on any of our materials. By using our website and services on behalf of yourself or the entity you are authorized to represent, you are accepting our policies, or if you are an authorized representative of an entity, the entity you represent is accepting our policies. We recommend that you review our policies whenever you visit our website and/or use our services.

Disclaimer of Representation and Warranties
To the extent permitted by law, Fly Shuttle Tours disclaims any representation or warranty of any kind, directly or indirectly, whether expressed or implied, to customer or any user with respect to its website and any materials and all the information and content contained therein, including but not limited to any warranties of merchantability, noninfringement, or fitness for a particular purpose. Without limiting the foregoing, Fly Shuttle Tours does not represent or warrant that its services and products will be error-free or uninterrupted or that use of its website and materials will be accurate or reliable.

Amendments to the Website’s Content, Services, and Products
Fly Shuttle Tours reserves the right to amend or discontinue content on its website without notice, at any time, and at its discretion. Please do not assume that the website’s content is always up to date.

Third Party Content
Fly Shuttle Tours may provide third party content on its website and materials and/or hyperlinks to web pages of third parties that have content for your knowledge and convenience such as important government information. This does not imply affiliation, endorsement, or adoption by us Fly Shuttle Tours for any website, information, or entity. We do not have control over third party content and make no guarantees to its accuracy. Use of such content will be at your own risk. Please be aware that if you go to a third-party site, you are subject to the use policies for that website.

Acts or Omissions Beyond Our Control

Fly Shuttle Tours will not be liable to any individual and/or entity using our transportation services that results in injury, loss, accident, or damages to person or personal property beyond our control or caused by the negligence of another person and/or entity.

Abide by Hawaii and U.S. Laws

Please follow all state and federal laws. Please be aware that smoking is not permitted in any of our vehicles and facilities pursuant to state law in Hawaii. Moreover, please obey Hawaii and the U.S. government’s regulations regarding COVID-19. Fly Shuttle Tours is not liable for any laws that you violate.

Applicable Law

Any legal action relating to these policies or to Fly Shuttle Tours shall be determined in accordance with the laws of the State of Hawaii. Any and all claims, controversies, or disputes in dispute arising from or relating to these policies, or the breach thereof, which remain unresolved after direct negotiation between the parties, shall first be submitted to confidential mediation in accordance with the Rules, Procedures, and Protocols for Mediation of Dispute Prevention & Resolution, Inc. then in effect. The parties agree that a good faith attempt to resolve all issues in mediation is a pre-condition to further adversarial proceedings of any kind. If any issues, claims or disputes remain unresolved after mediation concludes, the parties agree to submit any such issues to binding arbitration before one arbitrator in accordance with the Rules, Procedures, and Protocols for Arbitration of Dispute Prevention & Resolution, Inc. then in effect. The parties further agree that the award of the arbitrator is binding upon the parties and that judgment upon the award rendered may be entered in a court in the State of Hawaii.

Severability
In the event that any of the provisions of these policies are found for any reason to be invalid or unenforceable in any respect, the invalidity or unenforceability shall not affect any of the other provisions of these policies, and these policies shall be construed as if such invalid, illegal, or unenforceable provisions were not contained herein.

Mahalo for your understanding of these policies!